Anyone can be the victim of a crime or other harmful event. The shock is often deep-seated, usually with lasting effects that can last a lifetime. In many cases, there is also a lack of sensitivity in the victim's social environment. This is why victims need help, understanding and support quickly.

As a rule, the police are the first point of contact for victims. The victim protection officer has extensive information material on the numerous victim support services available and can establish appropriate contacts if required.

In personal conversations with victims, the victim protection officer can offer targeted help and point out all assistance options, in particular under the Victim Compensation Act.